ALL SALES ARE FINAL
At Luna Retail , our focus is to offer high quality products and well known name brands to our
customers at
discounted prices. Therefore, due to our low margin we cannot accept returns or exchanges on any
items. However, in an extremely exceptional case of accepting a return, at the sole discretion of
the seller, -or
cancellation of an order, whose product has arrived at our warehouse-, a nonnegotiable 30%
restocking fee
and a reverse delivery fee will be assessed.
Luna Retail guarantees that all purchased merchandise is to be picked up or delivered in good
condition. Damaged products and missing pieces must be reported via email within 48 hours of
delivery.
After 48 hours of delivery, no claims will be allowed. Therefore, please inspect the merchandise for
damages
or missing parts as soon as you receive your product(s). Please attach photos of the damaged product
to the
email and keep the original packaging of damaged merchandise as it is required for
replacement.